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Shift Supervisor

CompanySalvation Army Hamilton Booth Ctr
Date PostedJun 21, 2019
Closing DateJul 2, 2019
Position isFull-Time Regular
Wage$ $47,216.00 per annum
Hours per Week40

Job Description:

The incumbent is responsible as a group/work leader. He/she is responsible for providing direction and checking results, but generally works along with those supervised.  The incumbent supervises full-time, part-time, and/or casual/relief program services employees during the shift.   The incumbent may also supervise volunteers. He/She has input and may participate in the hiring, orientating and evaluating staff.



• Serve as a member of the management team as relevant and required, particularly as it pertains to day-to-day delivery of services. 

• Provide oversight and supervision of Social Service Staff and the day-to-day operations in accordance with the mission and values of The Salvation Army.    

• Ensure that duties assigned are completed in an appropriate, safe, and efficient manner by the completion of their respective shifts.  

• Has input and may participate in the hiring, orientating, and evaluating of staff and students.

• During shift, provide support and supervision of staff and assist with crisis intervention, diffusing conflict and problem solving as required to ensure the safety of residents and staff; responds initially to client grievances. 

• Responsible for completing the scheduling of staff to ensure coverage for all vacant shifts, including sick relief, statutory holidays, and vacation coverage. 

• Provide direction and support to social service staff as required.  

• Chair daily shift changes to ensure proper transmission of information from one shift to another and keep records of daily shift change reports. 

• Provide oversight to Diversion Program and completion of Case Management processes. 

• Monitor and review program staff communication logs to ensure proper documentation and communication between shifts.  

• Provide statistical and evaluative information to management when required.

• May provide back up support to and or assume functions at the front desk area or other program areas as needed.

• Identify staff training requirements and make recommendations regarding staff development for those supervised.


Health and Safety

• Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations 

• Responsible to work in a manner as required by the employer and use the prescribed safety equipment

• Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required. 

• Participate in all Health & Safety related accidents and injury investigations.

• Perform other position related duties as assigned.

Work Site Location



• Completed an Undergraduate University degree in a related field. 

• Minimum of two (2) years of prior related experience, including experience in a residential setting, experience in supervision, leadership, coaching, and motivating staff and working with  marginalized clientele.

• Strong interpersonal skills and ability to lead coach, and motivate staff.

• Effectively interact with managers and staff to create a work environment that is positive and        &nb

Additional Information


How to Apply

Email: Carol_Montgomery@can.salvationarmy.org
Fax: 905-525-3555
Address: Hamilton Booth Centre, 
Attention: Carol Montgomery, Executive Assistant
94 York Blvd., Hamilton ON  L8R 1R6
Please no phone calls.


Job Reference Number 062119s

94 York Blvd , Hamilton ON L8R 1R6

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