67 & 77 Victoria Avenue South, Hamilton, Ontario 905.522.4902    A A A

Job Board

  • Create or update your resume and get job search advice from our friendly staff
  • Free copy/print, computers, fax, phone, voicemail, WiFi & more at our Resource Centre

Search our job postings


     

Customer Care Coordinator

CompanyLife Hearing Solutions
Date PostedJun 17, 2019
Closing DateJul 15, 2019
Position isFull-Time Student 2 months
Wage$ 14 per hour
Hours per Week30
 

Job Description:

JOB SUMMARY

The Customer Care Coordinator, under the direction of the immediate Supervisor,

handles client care and service inquiries, arranges appointments for different locations  for different time ,

follow up with the previous clients and confirm the appointment,  

maintains scheduling information and data as required,

updates the Google Post on a weekly basis, posts the AD information with some website on a daily basis.

Optimites SEO.

 

DUTIES AND RESPONSIBILITIES •

Handle and document prospective client inquiries regarding requests for care and service •

Assess client service needs in consultation with the Supervisors;

Complete data entry and maintain accurate current scheduling documentation.•

Participate in client satisfaction initiatives. •

Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation. •

Market and promote Life Hearing Solutions in keeping with the Sales and Marketing Plan. •

Participate in ongoing internal and/or external continuing education activities. •

Adhere to Life Hearing Solutions Policies and Procedures.

• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.

• Participates in proactive Health & Safety activities while performing all duties.

Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.

• Maintains confidentiality of client and corporate information and discusses same only with Life Hearing Solutions  personnel.

• Complete other tasks as requested..

Work Site Location

640 Mohawk Rd W, UNIT 11 Hamilton ON
Work Site is Bus Accessible

Requirements

Education Minimum 

High School

Skills

Microsoft office skills,

Exceptional organizational and interpersonal skills;

Proven ability to work both independently and as part of a team;

Ability to meet deadlines and strong commitment to continual learning;

Demonstrated competency in keyboarding and Windows scheduling software;

Ability to operate all standard office equipment;

Proficiency in written and spoken English, Second language is a plus;

<

Education Required

Other

How to Apply

1. In person

2.  Send resume and cover letter to Lifehearingsolutions@gmail.com

Job Reference Number LFS099

640 Mohawk Rd W UNIT 11, Hamilton ON L9C 1X6

EH can make the DIFFERENCE in your job search!