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Customer Service

CompanyBEATTIE STATIONERY LIMITED
Date PostedApr 29, 2019
Closing DateMay 27, 2019
Position isFull-Time Regular Permanent
Wage$ 17 per hour
Hours per Week40
 

Job Description:

Job Description

Job Description

GENERAL SKILLS

  • Customer Service and Sales Support
  • Communication between Warehouse, Sales, and Customer
  • Multi-tasking
  • Product knowledge Used and New Office Furniture Sales

KEY RESPONSIBILITIES

  • to greet and serve customers in a professional and courteous manner and ensure that all customers are promptly attended to.
  • to greet visitors to the Administration area
  • process return credits for customer accounts
  • place customer orders data entry by fax, phone and email
  • to transfer calls to appropriate department
  • communicate with customers when items are on back-order, or if it delays the shipment
  • Sales Rep support, assist reps with customer requests if they are unable to do so while on the road.
  • Work orders for furniture repairs, take information from customers on work order
  • Assist customers who call in for web issues, walk them through the order process online
  • to keep current on product information and knowledge.
  • to maintain a business-like relationship and communicate with fellow sales associates’ managers and all other personnel.
  • to take direction and projects from the Management Team.
  • to maintain an open and effective system of communications with the Management Team.
  • to reflect a quality image for Beatties, yourself and your customers.

Accessibility

Adhere to the requirements of the Integrated Accessibility Standards Regulation and disability-related obligations of the Ontario Human Rights Code.

KEY RELATIONSHIPS:

Customers and Sales Teams

Manager, Warehouse

Other Sales Associates

KEY ATTRIBUTES:

Friendly

Courteous

Proactive

Confident

Product Knowledge

Total Customer Awareness

Computer Skills

Work Site Location

3325 North Service Road, Burlington, ON L7N 3G2

Requirements

Must be comfortable with Microsoft EXCEL

Must be detail oriented

Must be professional and willing to learn

Must be customer service oriented 

Education Required

OSSD

How to Apply

email humanresources@beatties.com with subject line - Customer Service Sales Support

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