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Technical Product Support Specialist

CompanyConcentrix
Date PostedApr 19, 2017
Closing DateDec 31, 2018
Position isFull-Time Regular permanent
Wage$ 15.000 per hour
Wage Commentsup to $17.00 within the first year
Hours per Week40+ hours per week
 

Job Description:

Technical Product Support Specialist

 

Are you looking for a rewarding career with the opportunity for growth and development? Well, you've found the right company.

Our company is fanatical about its customers and employees, we are disruptive in the marketplace and hire people with varying backgrounds to ensure we are constantly tenacious in our pursuit of excellence. We value knowledge, openness and transparency and we are committed to communicating at all levels and supporting you in your success!

 

We are 100% customer service focused, we want to give customers the best solution the first time by researching their concerns, giving options and resolving their issues all while providing the best service in a super chill way.

 

If you are the 'go to tech person' for friends and family, you love solving technical problems, you're all about the customer and you're looking for growth opportunities in roles like quality, training, team leader and much more, apply today and work on our premiere team.

 

Perks:

  • Above average starting wages, $14.50/hour.
  • Potential to earn up to $16.50/hour within one year.
  • Hours of operations: 8am - 11:30pm 7 days a week.
  • Benefits – vision/medical @ 6 months.
  • Incentives as soon as you start taking calls.
  • Employee engagement.
  • Work Perks/Discounts.
  • RRSP Matching Program.

 

 

Key Qualifications

  • Minimum 1 year contact centre expertise and proven technical ability
  • Experience supporting customers via phone, e-mail, chat
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Effective time management including ability to multi-task, organize and prioritize
  • Able to research and grasp technical information across multiple tools while talking with customers
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

 

Additional Requirements

  • Available to attend 6 weeks of required training on a fixed schedule that may include weekends.
  • Flexible to work between the hours of 8:00am and 11:30pm including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.
  • Successful completion of a pre-employment assessment and background check.
  • Successful completion of initial training.
  • Ability to meet minimum typing speed of 26 WPM while talking with customers
  • Effectively prioritize and manage your time
  • Excellent verbal and written communication skills

 

Concentrix is an Equal Opportunity, Affirmative Action Employer

We thank all applicants, however, only those under consideration will be notified.

Work Site Location

120 King St W Hamilton, ON
Work Site is Bus Accessible

Requirements

Essential Qualifications: • Education/Knowledge: Minimum High School Diploma or GED required. • Familiarity with personal computers, peripherals, operating systems, software, and computer terminology. • Experience / Skill: Minimum of 1 year of customer service. Strong verbal and written communication skills. • Experience with the use of telephony system’s a plus. Required to type 25 wpm.

Education Required

OSSD

How to Apply

Apply online: www.concentrix.com or email: pamela.dressler2@concentrix.com

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